Services
Seven ways Pivot Point bridges the gaps.
Every service can stand alone, combine into a larger program, or be sponsored for the people an organization serves.
01
Personal Navigation and One on One Support
Patient, private help for one person at a time. Phones, computers, email, online accounts, forms, portals, and job applications.
Who it serves: Individuals and families, or sponsored by an organization
02
Health and Benefits Navigation
Digital readiness for MassHealth, Medicare, and other programs. Getting online, finding notices, organizing documents, and connecting with free certified help.
Who it serves: Individuals, health centers, housing and community organizations
03
Digital Inclusion and Navigation
Devices, connectivity, and confidence. Help getting affordable internet and a working device, then learning to use them safely.
Who it serves: Residents, libraries, municipalities, digital equity partners
04
Training Academy
Workshops and course series on digital basics, online safety and scams, everyday AI, patient portals, and job search online.
Who it serves: Libraries, senior centers, nonprofits, workforce programs
05
Senior and Caregiver Technology
Patient portals, telehealth visits, medication lists, appointment reminders, and scam prevention, with large print take home guides.
Who it serves: Older adults, caregivers, councils on aging, elder services
06
Reentry and Workforce Transition
Digital access and document readiness for people coming home from incarceration, treatment, or unemployment, plus referrals to the right programs.
Who it serves: Reentry and recovery programs, workforce boards, community agencies
07
Partnerships and Funded Programs
Ready to run pilots and programs for organizations: outreach calendars, workshops, help hours, referral systems, and de identified outcome reports.
Who it serves: Hospitals, public health programs, regional planners, grant funded nonprofits
A closer look at lanes 3, 5, and 6
Digital Inclusion and Navigation
- Help finding affordable internet and low cost or free device programs
- Setting up a phone, tablet, or computer and the accounts on it
- Email, passwords, and two step sign in made understandable
- Online safety habits that stick
Senior and Caregiver Technology
- Patient portal sign up and use
- Getting ready for a telehealth visit
- Keeping an up to date medication and appointment list
- Spotting scam calls, texts, and emails
- Large print take home guides
Reentry and Workforce Transition
- Getting a working email and phone set up
- Finding and storing important documents safely
- Online job applications and resumes
- Referrals to reentry, recovery, and workforce programs
What we do not do
- We are not a certified enrollment organization and do not submit applications on your behalf.
- We do not decide or predict whether you qualify for a benefit.
- We do not recommend insurance plans or give legal advice.
- We do not represent anyone in appeals or hearings.
- We never ask for your Social Security number, passwords, or bank details.